Refund Policy

30-Day Money-Back Guarantee
If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll make it right — no questions asked.

Damaged or Defective Items
If your item arrives damaged or defective, please email us at pawhydrate.store@gmail.com  with a photo and we'll send a replacement or full refund immediately.

How to Request a Refund
Email us at pawhydrate.store@gmail.com with your order number and reason. We'll respond within 24–48 hours.

Return Shipping
To be eligible for a refund or replacement, customers must provide a photo or video clearly showing the issue with the item. Once verified, we will process your refund or send a replacement within 3–5 business days.